Hi, Let’s get acquainted!

Since 1989, Conceptual Technology continues to excel in providing only the best possible customer-focused support services within the New York City area. We are specialized in Managed Outsourced Technical Support to such industries as Health Care, Pharmaceuticals, and Public Utilities. The company also services boutique Small and Medium sized businesses.

A guiding principle of Conceptual Technology is my belief that technical support professionals should show an immediate willingness to assist issues and resolve them in a timely fashion, and be empathetic towards client needs. This is why I remain in the field of technology for a period spanning over three decades.

We offer the kind of support tools and methodologies to deliver high reliability, and provide well-trained talent to meet and exceed many expectations.

Based directly in Lower Manhattan, Conceptual Technology supports a diversity of technology experience that could be of great benefit to you.

It is my goal to assist like-minded professionals to embrace technology and gain more success. It would be my pleasure to go over the details of our services. Please allow me a future opportunity for us to get acquainted.

My Best,

Michael Ferrara
Conceptual Technology
web: www.conceptualtech.com
email: michael (at) conceptualtech.com

Top 25 Desktop and Network Support Needs

The following is a list of our top 25 day to day support needs requested by clients over the past year.   How do your support needs fare?  Let us know of something unique to your needs!   This will help us support you to the best of our ability.

Maintain, troubleshoot and secure wireless network

Survey your networking needs

Setup to share the Internet and files between computers and printers

Install network cards

Install USB devices

Install PCMCIA adapters

Establish shared folders

Establish Internet sharing

Set up High Speed DSL or Cable Modem

Set up Access point, Print server, Range extender

Setup Xbox, Xbox 360, Wii, Playstation 2, Playstation 3

Install Phone and network jacks

Perform a PC and Network Security Check

Software repair

Virus and spyware removal

Physical cleaning

Install computer with proper connection computer, monitor, printer

Check and clean system startup

Install graphic card, memory, hard drive or optical drive

Configure email accounts

Set password and administrative functions

Create user profiles

Adjust system settings for sound, voice, video, keyboard, mouse

Transfer files from old to new computer

Data Backup and Recovery

[Edited., Michael Ferrara, Conceptual Technology]